Anthem, Inc. CareMore Associate General Manager in Winston Salem, North Carolina
SHIFT: Day Job
Your Talent. Our Vision. CareMore Health and Aspire are entering a new growth phase, as a proven care delivery model for the highest-risk. We are a team of committed clinicians and business leaders passionate about transforming American healthcare delivery. We build and lead integrated, multi-disciplinary clinical teams to care for the most complex patients and currently serve over 200,000 members in 30 states across Medicare, Medicaid, and commercial populations. We strive for excellence and have achieved significant and measurable improvement in total cost of care, clinical outcomes, and experience. As an Anthem subsidiary, we benefit from the scale and resources one of America’s largest managed healthcare organizations.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading healthcare organizations and a Fortune Top 50 Company.
Associate General Manager, CareMore Health and Aspire
Work Location – North Carolina (South East Region)
The Associate General Manager will serve as the business & operational leader for a multi-state market and is responsible for leading CareMore and Aspire’s local business and clinical operations to successfully deliver on organization and market goals, including operational excellence, financial success, growth, and clinical outcomes. The Associate General Manager will be partner to the market physician leader (Regional Medical Officer), who holds accountability for clinical results market-wide and leads the clinical strategy and team. The Associate General Manager will have overall P&L accountability for market performance and management responsibility for clinical operations (clinical partners, operations manager), business development, health plan account management, community and provider partnerships, and be responsible for successful hiring, retention, staff development, and performance management. This is a significant business and operations leadership role in an organization with proven results and a national footprint. As such, candidates should have proven team management experience and the ability to develop and deepen relationships across the region and the broader organization. The Associate General Manager will report to the President of the Central region and join a national group of leaders across the country.
Desired Competencies & Duties
Strong communications and executive presence
Strong strategic managed care perspective for complex populations and ability to lead expansion of services across Medicare Advantage, Medicaid, and commercial populations
Roll-up your sleeves attitude and ability to work in an agile “start-up” environment, including the ability to lead within ambiguous settings; strong team-building and presence; internal motivation and drive; and track record of delivering results
Experience hiring, training, coaching, counseling, and evaluating performance of direct reports
Able to flex between strategy development and operational execution
Hands-on clinical operations leadership experience (including team leadership and development; patient and community engagement; and field-based operations, among other functions), preferably managing in the primary care / outpatient setting, or in the home-based setting, including palliative care
Experience managing costs / budgets for care delivery partnerships, including capitated and / or value-based payment models
Strong belief in and passion for CareMore and Aspire’s clinical model and care philosophy
Ability to drive partnership and execution with key stakeholders, including health plan leadership, community organizations, and major provider partners
Aptitude for strategic thinking with the ability to identify, leverage, and spread best practice while demonstrating a continuous innovation mindset
Ability to forge strong relationships with physicians and other healthcare leaders, and identify new opportunities to support CareMore and Aspire’s growth
Strong strategic and operational analytic capabilities, including financial analysis and budgeting, and facility with PowerPoint, Excel, and other management tools / clinical applications
Work Location and Travel Expectations
Based in market with travel within the defined geography to support the market, team, and operations, as well as periodic travel for growth opportunities, and other markets or leadership meetings (overall 80% in-market, 20% travel).
• 5+ years of experience in care delivery operations and leadership or equivalent across top-tier care delivery, consulting, managed care, or other healthcare organizations
• Master’s (MBA, MHA) or equivalent experience in relevant field preferred
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.