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Anthem, Inc. Business Change Director in Wilmington, Delaware


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Location: work from home

The Business Change Director is a key leader in Anthem’s Enterprise Analytics Hub (EAH). The Hub promotes a new way of thinking and collaboration to drive Anthem’s enterprise strategy. The Hub has accountability for efforts to derive critical clinical and business insight from Anthem’s rich healthcare ecosystem to improve healthcare quality, safety, access, and affordability. This team partners with Anthem’s business units to set analytics priorities, build new advanced analytic capabilities, conduct hypothesis-driven discovery with an end-to-end mindset, and drive value creation through the production of breakthrough insights that are utilized to propel our growth.

The Business Change Director is responsible for working with management drive effective communications and alignment across business and analytic stakeholders across the company.

Primary duties to include, but are not limited to:

  • Work seamlessly across both business and analytic stakeholders to create strong alignment

  • Proficient at articulating and driving an executive level “value story” – focusing on what the Hub is doing to drive business impact and why it matters

  • Create compelling communications pieces (e.g. blogs, Powerpoint decks, talking points)

  • Tirelessly deliver these communications to groups of business and analytic leads across Anthem

  • Orchestrate a programmatic approach to communications

  • Be able to understand at an overview level the tools and processes that analysts use to run queries and build dashboards

  • Understand at a high level the analytic EAH work products that may be of value to analysts across the company (e.g. the pregnancy probability score), and the potential impact of key insights that would be valuable to business users

  • Create mechanisms to check back with analysts and/or business users over time and gain their input

  • Identify barriers and issues that analysts across the enterprise encounter when trying to apply the EAH work products and communicate those issue back to the EAH domain teams and the resolution of those back to the analysts

  • Identifies potential issues, project change, and scope data. Leads efforts to identify best practices.

  • Identifies impacted parties, business partners, and resources required.

  • Develops and designs processes and systems that support business needs.

  • Builds support for business change throughout the business unit.

  • Provides process, project, and change management methodology coaching/consulting support to both local and enterprise wide initiatives.

  • Provides expertise to the business areas in culture/change management activities.

  • Provides expertise in process planning and portfolio management activities.

  • Supports the execution of the operating plan.


The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against Covid-19. All offers of employment are conditioned on completion of a background check, including COVID-19 vaccination verification. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.


  • BA/BS in a related field

  • minimum of 10 years managing mid to large-scale change/project initiatives; or any combination of education and experience which would provide an equivalent background.


  • Knowledge of planning models and methodology, project management and change management experience (strategic and execution) strongly preferred.

  • Communications and/or Marketing experience is preferred. Masters degree preferred.

  • Six Sigma Black Belt preferred.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS63980-Wilmington-Wilmington