Anthem, Inc. Concierge Service Associate in Wichita Falls, Texas
SHIFT: Day Job
Position will be located in Lawton, Oklahoma. Must be able to commute to location.
To ensure consistent use of this job across the enterprise, please consult with your Human Resources partner prior to using this job (HRBP should work with Compensation). Responsible for assisting national marquee client(s) with the Anthem at Your Service Model.
Primary duties may include, but are not limited to:
Understands and communicates the benefit design packages to members as defined by employer at their on-site locations.
Interacts with members in a multi-channel environment verbally (e.g., chat, telephone, face to face, video chat) and in written form to ensure appropriate engagement is achieved.
Is fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
Provides updates based on an agreed upon timeframe.
Assists in increasing member's engagement into appropriate programs and offerings.
Is a resource and educator on health care related inquiries.
Requires a HS diploma and a minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background. BA/BS preferred. Medical Terminology certification required. Experience in successful resolution of high level/sensitive customer service issues preferred. Travel required.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.