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Anthem, Inc. Director Systems Support & Programs in Westchester, Illinois


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Title: Director Systems Support and Programs

Location(s): Virginia, Ohio, Indiana, Georgia (will consider other Anthem office locations)

Status: Full-time, Salary, Bonus Potential

Director Systems Support and Programs directs activities within one or more system support areas.

Responsibilities may include:

  • Oversees system configurations for billing, products, providers, and claims.

  • Oversees the relationships between systems support, business units, IT, vendors and other areas to ensure work deliverables are evaluated from end to end.

  • Oversees the prioritization and quality programs; oversees business analysis area to ensure business needs are clearly identified, documented, tested and delivered within scope.

  • Oversees the delivery of projects and ensures development and compliance of project management methodologies; or oversees the delivery of system and soft-skill training and documentation of processes and procedures.

  • Oversee External Claims operational teams and drive process improvement and automation opportunities

  • Manage all government business provider data interfaces and implement new data migrations

  • Management duties include hiring, training, coaching, counseling and evaluating performance of direct reports.


  • BS/BA in related field

  • Minimum of 9 years related experience required.

  • Advanced degree preferred.

  • Excellent written and verbal communication skills, and negotiation skills required.

  • Advanced strategic planning and organizational skills required

  • Background knowledge of healthcare provider data and claims adjudication is ideal

  • Experience with Trizetto Facets is ideal

  • Experience with data migrations and interface development is ideal

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS51548-Illinois