Anthem Inc. Jobs

Job Information

Anthem, Inc. Bus Info Consultant Sr in San Jose, California


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Any Anthem Location or W@H as long as location is within 50 miles of an Anthem office

Anthem’s Fast Forward-Future of Care team is looking for an innovative, high energy, strategic problem solver to play an integral role in our cross-functional matrixed team as we power Anthem’s future and significantly improve customer experience in the crucial Access to Care journey within our Utilization Management, Care Management and Grievance and Appeal area’s

Our team’s vision is to Reimagine all aspects of our members’ Access to Care journey so they receive high quality affordable care at the right time and right place, and our providers are able to focus on delivering that much needed care. We will pursue end-to-end opportunities and leverage exponential technologies that maximize our members’, providers’ and associates’ experiences, improve health outcomes and drive medical cost trend improvement and efficiencies.

As part of this Reimagine effort, we will

  • Create visibility into the current customer experience in critical moments that matter in driving access to affordable high quality care

  • Define the reimagined future state customer experiences and drive cross-functional connectivity in what, why, and how we deliver to our customers

  • Create accountability for delivery of people, process, and technology improvements and subsequent goal realization

  • Advance key culture, behaviors and mindset changes to scale customer-centricity across the enterprise

Primary duties may include but are not limited to:

  • Work hand-in-hand with the Principal Consultant leading the pod, and engage a team of matrixed cross-functional digital, data science and analytical resources to develop, execute and synthesize strategic analysis to identify high value capabilities

  • Conduct strategic data analysis at an expert level across multiple data domains in support of the Reimagine Pods and present insights & recommendations in a easy to consume format

  • Collaborate and coordinate with associates across various data analytics teams to conduct the strategic data analysis across domains; sample enterprise areas to connect to will be Care Management Operational Reports and Analytics, Enterprise Data Analytics, Service Operations Insights and Analytics, Enterprise Data Science, Actuarial and Finance

  • Undertake complex assignments and projects requiring additional specialized technical knowledge including data structures and application of query and analysis tools

  • Must be able to recognize when a strategic change in process is required and direct resources effectively and efficiently to achieve the desired business results

  • Effectively uses coaching, influencing, negotiation, and persuasion in interpersonal interactions while establishing positive, professional relationships from SMEs to executive leadership

  • Establishes and communicates common goals and direction for the analysis effort

  • Acts as a source of direction, training and guidance for less experienced staff

Our desired candidate should consistently demonstrate the following key behaviors essential to Anthem’s Fast Forward-Future of Care success

  • Bring passion and motivation to driving our organization’s Reimagine objectives and have a genuine interest in improving customer experience and outcomes

  • Enjoy cross-functional collaboration with matrixed data and analysis stakeholders across the enterprise, as well as key team members in the Reimagine pods

  • Thrive in a fast-paced dynamic, intellectually stimulating, high-functioning team environment

  • Take accountability and display a bias to action to drive big-picture end-to-end strategic thinking and analysis with speed

  • Bring an outside-in perspective, a reimagine mindset and an ability to test and analyze assumptions


  • Requires a BS/BA degree in Statistics, Economics, or Business Administration

  • 12+ years of relevant experience; or any combination of education and experience, which would provide an equivalent background

  • Experience providing leadership in evaluating financial performance of complex organizations required. Excellent leadership, problem solving, organizational, planning, presentation and interpersonal skills.

  • Experience in identifying solutions to business problems and needs, very knowledgeable across products, more customer facing in recommending solutions, expert in data analysis, independent, more interpretation of what is required by the business as compared to the Bus Info Consultant job.

  • Ability to travel maybe required

  • Ability to communicate effectively with all levels in the organization including executives.

Applicable to Colorado Applicants Only Annual Salary Range*: $97,600 - $122,000 Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. * The hourly or salary range is the range Anthem in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. An Equal Opportunity Employer/Disability/Veteran.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS42601-California