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Anthem, Inc. Outreach Specialist in San Francisco, California

Description

SHIFT: Day Job

SCHEDULE: Full-time

This is a work from home opportunity, but the Outreach Specialist must reside in San Francisco County since this position require face to face interaction with San Francisco members.

Responsibilities:

The Outreach Specialist will serve as the initial and main point of field contact between Anthem and current and potential members.

Primary duties may include, but are not limited to:

· Meets patient in clinic, facility or at home to help identify social determinants of health impacting patient’s health and general well-being.

· Collaborates with social worker and/or care manager to develop action plan.

· Develops trusting relationship with patients by providing support and advocacy to help achieve health goals.

· Assists patients in accessing health-related services and community resources, such as accompaniment to specialist appointments and assistance with enrollment forms.

· Facilitates communication between all parties (patients, families, colleagues, and community-based organizations) as needed.

· Documents interactions with patients and on behalf of patients in medical record.

· Attends meetings as required.

Qualifications

Minimum Requirements:

As mentioned above, the Outreach Specialist must reside in San Francisco County due to face to face visit requirements.

  • Requires HS Diploma or equivalent with 1 year of experience in a healthcare, community-based, or social work environment; or any combination of education and experience, that would provide an equivalent background.

  • Demonstrated knowledge using electronic medical record

Preferred Qualifications:

  • Certified Community Health Worker and Bilingual (Spanish) communication skills preferred

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS56374

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