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Anthem Community Relations Representative I-III (Iowa) (PS26197) in Sacramento, California

Community Relations Representative I-III (Iowa) (PS26197)

Location: United States

Requisition #: PS26197

Post Date: Aug 13, 2019

Your Talent. Our Vision. At Amerigroup, a proud member of the Anthem, Inc. family of companies focused on serving Medicaid, Medicare and uninsured individuals, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve.

Please note: This position will be filled at either the I, II, or III level. The hiring manager will determine the appropriate level based upon the selected applicant's experience and skill set relative to the qualifications listed for this position.

LEVEL I

This role is responsible for growing membership through educating and servicing the Medicaid population, including meeting the communities need for ongoing educational and social service outreach to existing and potential members. Primary duties may include, but are not limited to:

  • Acts as service representative for assigned projects and a resource to membership and community.

  • Ensures consistent compliance with all state, federal, and company specific requirements.

  • Assists with establishing and maintaining positive relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community.

  • Identifies and collects educational material on community networks and advocacy groups with similar missions and values and communicate the information to management.

  • Provides telephonic assistance, outreach and/or guidance to members and potential members regarding benefit and enrollment questions, and/or providing assistance on any social service needs.

LEVEL II

This role is responsible for developing and maintaining new contacts and/or partnerships in the community. Primary duties may include, but are not limited to: Leads and manages strategies within a specific territory or business initiative.

  • Acts as liaison with community advocacy groups that impacts target population.

  • Identifies, develops and builds relationships with community organizations, provider offices, and faith based organizations; performs activities to enhance presence in the community.

  • Assists members and potential members with benefit and/or enrollments inquiries.

  • Identifies cultural issues regarding current and potential members and communicate issues to management.

  • Tracks all marketing and sales activities and maintains sales database.

  • Conducts marketing presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences.

LEVEL III.

This role is responsible for coordinating and supervising the implementation of strategies related to specific business programs, products, territory or expansion. Primary duties may include, but are not limited to:

  • Develops and maintains a positive working relationship with the member population for the primary purpose of increasing enrollment and decreasing disenrollment.

  • Ensures consistent compliance with state, federal, and company specific requirements.

  • Develops a standard process for assessing the feasibility and development of sponsored event programs.

  • Conducts marketing activities, events, exhibits, education, and presentations in an effort to gain members and maintain and/or establish relationships with providers, community, and faith based organizations.

  • Identifies and enlists the cooperation of individuals, groups, social service agencies and other community organizations in educational and outreach activities.

  • Identifies cultural issues regarding current and potential members; communicate those issues and concerns to management immediately.

LEVEL I

  • Requires a high school diploma

  • 1 year of experience in healthcare or sales/marketing environment

  • or any combination of education and experience, which would provide an equivalent background.

  • Associates Degree or BA/BS preferred.

  • Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required.

  • State health insurance licensure preferred."

LEVEL II

  • Requires a high school diploma

  • 2 years of experience in healthcare or sales/marketing environment

  • or any combination of education and experience, which would provide an equivalent background.

  • Associates Degree or BA/BS preferred.

  • Knowledge about provider network that supports the delivery area, knowledge of plan and/or competitors value added benefits preferred.

  • Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required.

  • State health insurance licensure preferred."

LEVEL III

  • Requires an Associates Degree

  • 4 years of experience in managed care/healthcare or sales/marketing environment

  • or any combination of education and experience, which would provide an equivalent background.

  • BA/BS preferred.

  • Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required.

  • State health insurance licensure preferred."

Amerigroup is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.

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