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Anthem, Inc. Behavioral Health EAP Consultant / Counselor I or II in Palo Alto, California


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Position: Behavioral Health EAP Consultant I or II Location: Remote in CO, NY, CA, or TX (needs to be within 1 hour from Anthem office location) Shift: Flexible within normal business hours Salary Range: $61,440 - $76,800 (compensation may vary based on geographic location, work experience, education and/or skill level)

The hourly or salary range is the range Anthem in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

  • This position may be filled as a Consultant I or II - the level will be determined based on the candidate's experience and background *

    The Behavioral Heath EAP Consultant II is an inbound member facing call center role to provide telephonic Behavioral Health and Employee Assistance services to up to approximately 10 million lives. Primary duties may include, but are not limited to:

  • Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action.

  • Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).

  • Manages Critical Incident Stress Debriefing requests. Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.

  • Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultant.

  • Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization.

  • Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.


  • Education & Experience: B.S. degree in behavioral health or human services field required, M.S. degree preferred; 5 - 7 years of behavioral health and/or substance abuse experience required; or any combination of education and experience, which would provide an equivalent background

  • Licensure: Current unrestricted license such as (but not limited to) LPC, LCSW, LMFT, or LMHC required

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

    Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS50026-California