Anthem, Inc. Manager I, Customer Care in Norfolk, Virginia
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
(This position will be located in our Virginia Beach, VA office - Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the expectation to return to a regular, in-office work environment when appropriate.)
The Manager I, Customer Care position is responsible for providing oversight of customer service staff and establishing departmental policies and procedures. Primary duties may include, but are not limited to:
Directs implementation and administration of benefit programs.
Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requires BA/BS; 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.
Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Leadership experience strongly preferred
Healthcare experience strongly preferred.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2019 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.