Anthem Inc. Jobs

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Anthem, Inc. Manager in Training or Manager - Customer Care in Midland, Georgia

Description

SHIFT: Day Job

SCHEDULE: Full-time

Do you have a passion for helping others achieve the impossible and building the next generation of leaders? Are you someone that others want to follow?

If so, National Accounts wants you!

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Manager Customer Service I or Manager in Training (MIT)

Midland, GA or Las Vegas, NV

Under general guidance and mentoring, the Manager Customer Care will inspire greatness amongst a team of direct reports. Primary duties may include, but are not limited to:

  • Responsible for building consensus around a common goal.

  • Instilling our four service imperatives in every service experience.

  • The ability to develop, mentor and coach a team successfully.

  • The ability to establish and maintain collaborative partnerships.

    The Manager I-Customer Care will inspire greatness amongst a team of direct reports Primary duties may include, but are not limited to:

  • Responsible for building consensus around a common goal.

  • Instilling our four service imperatives in every service experience.

  • The ability to develop, mentor and coach a team successfully.

  • The ability to establish and maintain collaborative partnerships.

  • Hires, trains, coaches, counsels and evaluates performance of direct reports.

Qualifications

Manager-In-Training:

Requires BA/BS; 5 years in progressively complex customer service environment; or any combination of education and experience, which would provide an equivalent background.

  • Mgr I: 1+ years of experience in a leadership role and 5 or more years related customer service experience

  • MIT: Requires BA/BS; 5 years in progressively complex customer service environment; or any combination of education and experience, which would provide an equivalent background.

  • Or any combination of education and experience, which would provide an equivalent background

  • Experience in a service-oriented role, such as healthcare, hospitality, retail and/or call center environment.

  • Experience and demonstrated success in recognizing / developing talent and nurturing a team environment which results in open collaboration, strong business results and improved consumer experiences.

  • Preferred: Prior management of at least 15-20 direct reports.

  • NASCO and/or WGS experience preferred.

    Please note position will be filled at either the Mgr-In-Training or Mgr I level depending on applicant's background and experience.

    Successful candidates should have the following qualities:

  • Kindness, compassion, empathy and a profound desire to help people

  • Ability to build relationships and influence others

  • Motivate and encourage teams, while providing guidance and driving quality and superior customer service

  • Excellent verbal and written communication skills

  • Adaptability and flexibility

  • Accountability and execution oriented

  • Curious/challenges the status quo

  • Analytical and problem solving skills

  • Creativity and critical thinking skills

  • Quick and continuous learning style

    Successful candidates should have the following qualities:

  • Kindness, compassion, empathy and a profound desire to help people

  • Ability to build relationships and influence others

  • Motivate and encourage teams, while providing guidance and driving quality and superior customer service

  • Excellent verbal and written communication skills

  • Adaptability and flexibility

  • Accountability and execution oriented

  • Curious/challenges the status quo

  • Analytical and problem solving skills

  • Creativity and critical thinking skills

  • Quick and continuous learning style

    Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran

    REQNUMBER: PS43791-Midland-Midland

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