Anthem Inc. Jobs

Job Information

Anthem, Inc. Network Services Assistant in Middletown, New York


SHIFT: Day Job

SCHEDULE: Full-time


Provides a line of communication between the medical community, subscribers/members, clients and the Company.

Responds to calls from all parties relating to contract administration, pre-authorization and benefit clarification.

Primary duties may include, but are not limited to:

  • Operates a PC/image station to obtain and extract information, documents information, activities and changes in the database.

  • Ensures appropriate guidelines are applied.

  • Analyzes problems and provides information/solutions or direction to appropriate resource person.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Provides external and internal customers with requested information.

  • Receives telephone calls and answers routine questions.

  • Uses computerized systems for tracking, information gathering and troubleshooting.

  • Refers more complex inquiries and intakes to more senior level Provider Relations Representatives.



  • Requires a H.S. diploma; 1 year related experience; or any combination of education and experience, which would provide an equivalent background.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.