Anthem, Inc. Client Services Associate I in Miami Lakes, Florida
SHIFT: Day Job
Your Talent. Our Vision. At Pasteur, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
The Client Services Associate I is responsible for performing customer service in a sales/account management environment.
Primary duties may include, but are not limited to:
Responds to client issues via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, claims, etc.
Follows appropriate policies and procedures.
Researches and analyzes data to address customer service issues.
Provides information and recommends solutions.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Provides external and internal customers with requested information.
Uses computerized systems for tracking, information gathering and troubleshooting.
Requires a HS diploma or GED equivalent from an accredited institution.
3-6 months experience in a customer service environment; or any combination of education and experience, which would provide an equivalent background.
Excellent understanding of the application of benefit contracts, pricing, processing, policies, and procedures.
Excellent knowledge of government regulations, coordination of benefits, and healthcare terminology.
Excellent knowledge of claims and products.
Excellent knowledge of the various operations of the organization, products, and services.
Strong attention to detail to accurately enter data and research and resolve questions.
Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database.
Previous experience using PC, database system, and related software (word processing, spreadsheets, etc.).
Good typing and keyboard skills.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.