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Anthem, Inc. Director II, Customer Care / Dental Operations in Mendota Heights, Minnesota


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Location(s): Mendota Heights, MN; Other locations will be considered

The Director II, Customer Care / Dental Operations role is responsible for planning and development of key processes within the dental customer service team, focused on consistent achievement of key performance metrics each day/week/month. Staff are primarily working from home in multiple sites and/or states utilizing multiple systems.

Primary duties may include, but are not limited to:

• Provides guidance on the most complex issues. • Has full managerial/staffing and performance accountability and responsibility. • Handles significant and regular external contact with customers or agencies. • Has significant budget accountability and manages special projects. • Hires, trains, coaches, counsels and evaluates performance of direct reports. • Collaborates and coordinates with leaders within dental operations, dental business and enterprise teams to ensure alignment of resources and priorities. • Works with direct reports to align and execute on key priorities. • Partner with the work force management teams to ensure staffing models and schedules are aligned with customer and performance requirements. • Works with front line associates to engage them in the work and results dental members, providers and customers need.


Minimum Requirements: • Requires BA/BS; 9 years of professional/leadership experience; advanced strategic planning, organizational, managerial and leadership skills; or any equivalent combination of education and experience, which would provide an equivalent background.

Preferred Qualifications: • MA/MBA preferred. • Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. • Experience leading call center teams.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against Covid-19. All offers of employment are conditioned on completion of a background check, including COVID-19 vaccination verification. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.