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Anthem, Inc. Ingenio RX Account Service Manager, (PBM) JAA/TPA in Louisville, Kentucky


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Here at IngenioRx, we are looking to fill a position for this role and it could be you. Do you have PBM or Managed Health care/ Consulting Benefits experience? In this role we are looking for excited people and who are ready to be a part of a team. You will be responsible for providing highly advanced customer service representation and strategic planning for major accounts and serves as a lead for assigned accounts and units.

Primary duties may include, but are not limited to:

  • Provides organizational and operational support and account management for large accounts.

  • Manages the delivery of contractual requirements and obligations.

  • Manages the new and renewal implementation process for accounts.

  • Interfaces with operations to ensure smooth delivery of services.

  • Maintains ongoing account relationships at multiple levels with the medical team and the customer's organization.

  • Makes recommendations for improvements to meet customers’ expectations.

  • Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.

  • Provides customer service for small groups, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.

  • Coordinates open enrollment meetings, renewal process, and training sessions.

  • Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.

  • Provides guidance or expertise to less experienced account service managers.


  • Requires a BA/BS; 5-7 years of experience managing business operations and/or customer relationship; or any combination of education and experience, which would provide an equivalent background.

  • Travel may be required by 25 %.

  • Internal Anthem client service/sales experience or Managed health Care/Consultant in employee Benefits or PBM experience highly preferred.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS46947-2132