Anthem, Inc. Mgr DBG Account Services in Jefferson City, Missouri
SHIFT: Day Job
Beacon Health Options: Your Talent. Our Vision. At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.
For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
Responsible for providing advanced customer service representation and serves as a strategic leader for assigned accounts and direct reports.
Primary duties may include, but are not limited to:
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts.
Maintains ongoing account relationships.
Makes recommendations for improvements to meet customer’s expectations.
Identifies and addresses root cause and primary trends in order to initiate plans for correction and improvements.
Established plans to enhance operational collaboration and shared goals in order to achieve a high performing, cross-functional team.
Develops implementation processes and manages reporting processes to ensure high levels of account satisfaction and retention.
Provides both on-site and off-site customer service, including interpreting plan design, researching and resolving inquiries, claims, and enrollment issues.
Coordinates open enrollment meetings, renewal process and training sessions.
Participates in efforts to support standardization across accounts. Hires, trains, coaches, counsels and evaluates performance of their team.
- Requires a BA/BS; 5 years of experience; or any combination of education and experience, which would provide an equivalent background. Travel may be required.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.