Anthem, Inc. Fulfillment Service Lead in Hialeah, Florida
SHIFT: Day Job
Your Talent. Our Vision. At EasyScripts a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
This job is responsible for providing operational oversight and leading Over the Counter (OTC) order processing and fulfillment team.
Primary duties include, but are not limited to:
Provide support to warehouse management, inventory management, order fulfillment and customer services processes.
Monitor resources and system to ensure that the operation continues in an efficient manner.
Work with management to continuously improve OTC system and operations.
Communicate with management to ensure that day to day operations are accomplished in accordance with organization policies procedures and governance.
Asst with the day to day production to include production planning, resource planning, inventory management and purchasing.
Continuous oversight of production in each area to make sure fulfillment is ongoing including warehouse management, filling of bins with OTC product to ensure all orders are process in a timely manner.
Monitor inventory and production workload on a daily basis including reordering form vendor, processing received inventory in system.
Assist in order processing, fulfillment and inventory related task including end to processing of OTC and Diabetic supply orders as needed.
Review and audit outgoing orders to ensure high quality of order process.
Oversee tickets to ensure proper closure of customer service request and complaints.
Ensure employees are following all safety and operating procedures.
Assists in updating policy, procedure and work instruction as required.
Provide ongoing training and coaching to all team members for various functions.
Support all aspects of companys business related to Over the Counter operations.
Minimum 3 to 5 years of experience in warehouse management, supply chain and order fulfillment required; or any combination of education and experience, which would provide an equivalent background.
Must be bilingual (Spanish)
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.