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Anthem, Inc. Staff VP E2E Solutions in Harrisonburg, Virginia

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Title: Staff VP E2E Solutions

Reporting to VP, Process Excellence, and Automation

Location: Remote

The incumbent for the Staff VP E2E Solutions will be responsible for defining the value stream strategy to redesign and implement end-to-end stakeholder journeys.

Primary duties may include:

  • Serves as a value stream owner bringing together an outside-in user experience and design perspective, with our internal digital, information technology, and business/market leadership to achieve experience goals that redesign our internal processes and our external experience.

  • Identifies the business value of reimagining our customer journeys, and upon implementation establishes a team representing various stakeholder areas that focuses on deriving the value from these investments.

  • Identifies value realization through bringing marketplace speed and redesigned processes leading to significant changes in operational cost structure and growth potential.

  • Facilitates outside in thinking on applying automation and customer journey design, and creates and leverages external partnerships and internal execution techniques that bring solutions to fruition faster.

  • Develops a data science, analytics, and research competency to evaluate performance, set target goals, and monitor the realization of business value.

  • Establishes and leads product owners, and solution trains engineers that redesign the experience, prioritize capabilities based on customer impact and drive agile program increments.

  • Develops market and operations readiness and change management plans to achieve our target value and drive user adoption. Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Qualifications

  • Requires a BA/BS and a minimum of 10 years of experience managing large-scale projects in a complex business and systems environment, including 5 years of management experience; or any combination of education and experience, which would provide an equivalent background.

    Preferred Qualifications:

  • Master’s degree

  • Deep analytical skills, proven execution experience across complex technology ecosystems, and a demonstrated collaborative leadership style focusing on achieving value

  • A deep understanding of the customer journey and customer redesign

  • Six Sigma Certification

  • 5+ years strategy, relationship management, and program delivery collaborating with stakeholders reimaging customer journeys

  • Commercial, CARE, CAID Healthcare payor experience within business operations and IT focus

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS56260-US

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