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Anthem, Inc. Referral Specialist I in Hacienda Heights, California

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At AIM Specialty Health (AIM), a proud member of the Anthem, Inc. family of companies, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.

The Referral Specialist I is responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals for various AIM services.

Primary duties may include, but are not limited to:

  • Initiates and manages clinical referrals for pre-authorization.

  • Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources.

  • Reviews referrals for completeness and follows up for additional information if necessary.

  • Assigns escalated referrals to staff as appropriate.

  • Verifies insurance coverage and completes pre-authorization process for radiology and other imaging exams (CT, MRI, MRA, PET, et.) following established process and procedures.

  • Responds to inbound calls initiating exam requests following established processes, meets quality and production standards.

  • Contacts physician offices as needed to obtain demographic information or related data.

  • Enters referrals, documents communications and actions in system.

Qualifications

  • Requires High School diploma or GED; 1-3 years of experience in a high-volume, interactive customer service or call center environment, with working knowledge of medical terminology; or any combination of education and experience, which would provide an equivalent background.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: 0157056

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