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Anthem, Inc. Medical Management Specialist I in Glendale, California


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.


The Medical Management Specialist is responsible for providing non-clinical support to the Medical Management and/or Operations areas. Primary duties may include, but are not limited to:

  • Gathers clinical information regarding case and determines appropriate area to refer or assign case (utilization management, case management, QI, Med Review). Provides information regarding network providers or general program information when requested.

  • May assist with complex cases. May act as liaison between Medical Management and/or Operations and internal departments. Maintains and updates tracking databases. Prepares reports and documents all actions.

  • Responsibilities exclude conducting any utilization management review activities which require interpretation of clinical information.

  • Primary duties include contacting members, enrolling them in CM, researching disconnected phone numbers and assisting members with transportation along with other care coordination requests.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

    Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.


Requirements • A high school diploma; 1 year of experience with an understanding of managed care or Medicaid/Medicare; or any combination of education and experience, which would provide an equivalent background • Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, attention to detail, strong sense of urgency and analytical skills • Strong Computer skills required • Health care, health care industry or medical terminology knowledge required • Kentucky residence highly preferred; Louisville area desired • Must be willing to work one of the following schedules; Mon-Fri 9am-6pm EST or 10am-7pm EST and weekend/holiday rotation hours 8am-5pm EST