Anthem, Inc. Outreach Specialist in Deerfield, Illinois
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
An Outreach Specialist is responsible for serving as the initial and main point of Field contact between the Company and the current and potential members
Primary duties may include, but are not limited to:
Responds to telephone and written, inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies, and procedures.
Provides timely and accurate resolution of inquiries and issues regarding benefits, services, and policies.
Supports member access to care by assisting with scheduling appointments and transportation
Performs new member welcome calls
Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.
Provides superior, professional, and courteous service to customers
HS Diplomaor GED
1 year of customer service experience or call center work
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.