Anthem, Inc. FHPS SME II in Cincinnati, Ohio
SHIFT: Day Job
If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed. The use of this job is limited to the Federal Government Services business unit. If you believe this to be the best match for your position, please consult with your Human Resources partner prior to using this job.
Federal Health Products and Services SME II
There are two openings: one opening will sit in Reno, NV and the other opening will sit in Indianapolis, IN or Cincinnati, OH. These openings will be remote with the ability to go into the office as needed.
The FGS SME II is responsible for providing Subject Matter Expertise for a variety of Federal Employee Program® (FEP®) Customer Care training programs and content documentation such as scripts and reference materials Primary duties may include, but are not limited to:
Researches, reviews, extrapolates, revises and validates training materials and documentation to ensure that they are accurate and complete according to Federal Employee Program® (FEP®) policies, procedures and related call center technologies.
Assists Training, Quality and Content team with analyzing and assessing needs and identifying root causes.
Supports development and maintenance of training materials and documentation.
Keeps knowledge and expertise current by reviewing Federal Employee Program® (FEP®) policies, procedures, publications, program materials, etc.
Designs new and enhanced training programs and documentation based on needs.
Assesses training outcomes and determines if further training or documentation is needed. Supports delivery and/or delivers train-the-trainer sessions.
Makes recommendations to management on training and content improvements or enhancements.
Manages day-to-day interactions and relationships and acts as a liaison with associates.
May assist with process re-engineering and with project work.
Other duties as assigned
This position supports Anthem’s federal contracting business, which is subject to the Covid-19 vaccination requirements set forth in Executive Order 14042 and its implementing guidance. Individuals performing work in this position must be able to prove they are fully vaccinated by providing required documentation. If you have a medical or sincerely held religious reason for not being vaccinated, consistent with applicable law, Anthem will consider requests for reasonable accommodation on this basis. Should you have any questions regarding the requirement after applying, email TalentAcquisition_VaccinationSupport@anthem.com
Requires BA/BS degree, 6+ years of Federal Employee Program® (FEP®) experience; or any combination of education and experience, which would provide an equivalent background.
Ability to travel may be required.
A minimum of 3 years of experience with Federal Health Products and Services is strongly preferred.
If this job is assigned to any Government Business Division entity the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances segregation of duties principles role specific training monitoring of daily job functions and sensitive data handling instructions. Associates in these jobs must follow the specific policies procedures guidelines etc. as stated by the Government Business Division in which they are employed.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.