Anthem, Inc. EAP Counselor - $2,000 Sign-On Bonus in Bellevue, Washington
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Beacon Care Services is a part of Beacon Health Options, a leading behavioral healthcare company. We provide compassionate mental health care in convenient and familiar community locations where people live, work, and shop. Our licensed clinicians provide counseling and other behavioral health care services directly to consumers where and how they need it. At Beacon, our mission is to help people live their lives to their fullest potential.
Title: EAP Consultant I (Degreed)
Location: Currently, this position is remote due to COVID. Once we resume all standard operations, this position will be based in our office in Bellevue, WA. Candidates must reside within a driving distance from this location and be willing to commute to this location for work.
Shift: Tuesday through Friday 1:30 pm - 10:00 pm, and Saturday. Additional shifts may be offered based on business needs. Schedules can vary depending on call center and business needs. Shifts beginning after 12pm are eligible to receive a shift differential.
Sign-on Bonus: Selected external candidates will receive a one-time $2,000 sign-on bonus upon entry.
The EAP Consultant I is responsible for providing assistance, services, resources, referrals, and consultation on various Employee Assistance Programs and work/life issues to support our Military One Source contract. Military One Source offers all active-duty service members and their family non-medical counseling services free of charge, such as stress management, decision making, communication, grief, blended-family issues, and parenting-skills.
This is a telephonic role that is part of a 24/7 call center department, incumbents should expect to take a high volume of calls and meet contract performance guarantees. Primary duties may include, but are not limited to:
Conducts comprehensive assessments of user’s need for core EAP and work/life services, such as childcare, parenting, eldercare, education, general research, short-term problem resolution, legal, financial, employment assistance, emotional well-being, relationships and communication, health and wellness, work issues and other specialty and add-on services.
Deescalates callers by helping navigate resources, resolve complex concerns, and takes action in crisis situations.
Identifies high-risk cases and responds as indicated under the direction of management.
Documents cases into the system.
Performs follow-up calls and reporting as necessary.
May work on special projects based on business needs.
Education: M.S. degree in Social Work, Counseling, Psychology, or other Mental Health field required
Experience: 3 years of graduate clinical work experience preferably in an Employee Assistance Program setting required; or any combination of education and experience which would provide an equivalent background.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.