Anthem, Inc. Desktop Management Analyst Sr in Baltimore, Maryland
SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
Location: This position eligible for full time remote schedule. Location within 50 miles of an Anthem office; preferred locations are Charlotte, NC and Atlanta, GA. All other locations will be considered.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company. Responsible for installing, configuring, testing and maintaining systems that automate, measure or manage other standardized processes and tools within Technology and Operations. Primary duties may include, but are not limited to:
Performs assigned tasks to complete moderate to highly complex customer requests for configuration, testing and/or delivery of desktop software applications and standardized Operating Systems components and patches to production desktops.
Provides support to IT users of desktop management tools to resolve technical issues of moderate to high complexity and provides 3rd level Helpdesk support for resolution of Sev1/Sev2 outages, based on SME status.
Interface with software vendors to resolve desktop toolset issues of moderate to high complexity.
Work with troubleshooting tools (Wireshark, Boot X-Ray, Process Monitor, etc.)
Participates in meeting to advance regional or enterprise desktop configuration initiatives of moderate to high complexity and leads breakout sessions to gather requirements.
Evaluate and recommend standalone Desktop Management software tools to increase team productivity and reduce cost.
Represent the team as SME for simple to moderately complex audit requirements, in conjunction with administrative manager.
Perform level II systems administration of selected desktop management applications.
Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 4 years of Information systems related experience with specific background in computer networking, or telecommunications; or any combination of education and experience, which would provide an equivalent background.
Requires experience with consulting/collaborating with peers and managers from diverse areas and with business partners to develop appropriate technical solutions for the business.
Experience in the following is strongly preferred: Database management, methods and best practices; software, software configuration and/or operating systems.
Active Directory (domain management, architecture, groups, policies, authentication, trusts, etc.)
Windows operating system internals and tools, especially advanced windows desktop troubleshooting (e.g. SysInternals tools, Windows Management Instrumentation, simple to complex Microsoft-provided tools like GPresult, Dependency Walker, ORCA).
Understanding of wired and wireless networking infrastructure and how the desktop environment is connected/impacted.
Microsoft Systems Center Configuration Manager (SCCM).
Microsoft Office suite of products and related components (e.g. add-ons, activation process, upgrades, versioning, 32- and 64-bit versions and differences), and scripting languages (e.g. PowerShell, Window script / command language, Visual Basic)
Enterprise-level monitoring and management tools (e.g. Tanium, Nexthink, ePO, SCCM, Microsoft Azure / Intune, Google Cloud; AWS familiarity a bonus but not necessary)
Technical certification strongly preferred.
Describe any specialized knowledge that could help round out or enhance the DE team.
Collaborate effectively in a team environment, showing willingness to openly share ideas helpful to others, as well as leverage other ideas to move towards problem resolution.
Troubleshoot poorly-defined problems in stressful situations, calling on experience and intuition to connect disparate and seemingly unrelated data points to point towards a solution.
Be innovative, constantly look for newer and better ways of doing things and sharing with team.
Demonstrate a strong curiosity for how software works and interacts with other software in Windows environment.
Multi-task in high stress situations while being patient with customers and maintaining good rapport with associates.
Follow through on tasks with minimal supervision; be able to self-direct and properly prioritize when given loosely-defined tasks.
Know when to collaborate with other teams when needed.
Aggressively jump into issues, learn and improve processes from experience.
Demonstrate excellent testing skills and routines. Resists temptation to sign off too quickly on testing, always looking at the details and the bigger picture of what a new software or configuration might affect.
Demonstrate programming aptitude by using plain language to describe logically coherent approach to solving real-world problems.
Demonstrate clear, concise, and accurate verbal and written communication skills.
Demonstrate mature reasoning ability by talking through the steps needed to understand, analyze, and solve real-world problem scenarios.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact firstname.lastname@example.org for assistance.