Anthem, Inc. Health Program Representative in Austin, Texas
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
Health Program Representative
As a Health Program Representative, you are responsible for providing initial contact between distinct Care Management programs and specific identified members. Working under direct supervision, you will handle inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features. The majority of your work day will be making outbound calls.
Available Schedules for these teams vary within the overall time frame of 11 AM- 11 PM CST daily. Priority will be given to candidates with availability to work an 8.5 hour shift starting at 2:30 PM CST or later.
Location: This is a remote position, but candidates must be located in specific areas. Successful candidates will be located within 120 miles of Anthem locations in Tampa, FL; Louisville, KY; Las Vegas, NV; Atlanta, GA; Indianapolis, IN; Denver, CO; St Louis, MO; or Virginia Beach, VA.
Primary duties may include, but are not limited to:
Gathers and records appropriate member information in accordance with policies and procedures via telephone
Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
Records call details and utilize call scripts as needed based on client requirements.
Directs member inquiries to appropriate clinical staff. - Initiates referrals and manages consults from clinicians for participants registered in Care Management.
Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
Contacts physician offices to obtain demographic information or related data as needed.
HS diploma or the equivalent;
Minimum of 6 months experience in a telesales or customer service role;
Or any combination of education and experience which would provide an equivalent background.
Ability to work from home meeting Anthem requirements for high speed internet access in a quiet and private work space.
Computer/keyboarding proficiency strongly preferred.
Knowledge of company products, services and benefits preferred.
Applicable to Colorado Applicants Only: Hourly Pay Range*: $15.38/hour - $19.23/hour
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. *The hourly or salary range is the range Anthem in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against Covid-19. All offers of employment are conditioned on completion of a background check, including COVID-19 vaccination verification. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For® , is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact firstname.lastname@example.org for assistance.