Anthem, Inc. Infrastructure Svcs Analyst Job Family - Disaster Recovery in Atlanta, Georgia
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Infra Svcs Analyst Job Family - Disaster Recovery
This position may be hired at either the Infrastructure Services Analyst Sr, Infrastructure Services Analyst Advisor, or Infrastructure Services Analyst Sr Advisor level based on candidate skill set and experience.
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Location: Richmond, VA, Norfolk VA, Atlanta GA, Mason OH, or Indianapolis IN
Responsible for developing, planning, coordinating, and implementing advanced Information Technology (IT) Disaster Recovery Plans (DRP) to ensure Anthem systems are available to support Vital Business Functions when and where needed. Responsibilities include; developing, coordinating, implementing, and maintaining disaster recovery plans and training. Conducting Tabletop, and Functional exercises to prepare associates and validate the organizations recovery capabilities. Assist in implementing DR plans, processes and procedures for planned and unplanned real-world events. Provide recommendations to mitigate risks and improve mission essential system resiliency. Perform function and system based risk analysis, identify gaps, make mitigation recommendations and maintain risk metrics.
Primary duties may include, but are not limited to:
Provides trouble resolution on complex problems
Serves as an escalation point for the most complex systems issues or resolutions
Develops root cause analysis activities that resolve significant system issues.
Provides advanced trouble resolution and serves as point of technical escalation on complex problems.
Provides advanced technical guidance and leadership to the technical engineers within the organization.
Represents major upgrades and business system replacements in change control.
Develops reports supporting strategy and direction for management.
Acts as a subject matter expert among peers, with manager and senior management.
Serves as technical merger and acquisition lead as needed.
May organize the efforts of other analysts as part of incident recovery.
Requires Bachelor's degree in related field; 3 years of experience required at the Sr level (5+ years at the Advisor level, and 8+ years at the Sr Advisor level) in a support and operations role in any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, disaster recovery, collaboration technologies, hardware/software support or other infrastructure services role; significant experience with multiple technical and business disciplines; or any combination of education and experience, which would provide an equivalent background.
Must be proficient in developing, writing, coordinating, and maintaining IT disaster recovery related documents
Must be proficient developing, planning, coordinating, and conducting tabletop, functional exercises and operational system tests at the component level
Must be proficient identifying test and exercise lessons learned, writing after action reports and implementing corrective action plans
Must be a self-starter with the ability to function and adjust priorities in a fast paced customer setting
Must be proficient with MS Office products
Ability to learn how to administer emergency notification systems, use on-line ticketing and database applications
Must be detailed oriented
Must have broad technical understanding of an IT enterprise (Server, Middleware, Networks etc.)
Skilled in conceptualizing creative solutions, documenting and presenting them to senior management.
Certified Business Continuity Planner (CBCP) or Associated Disaster Recovery Planner accreditation preferred.
Ability to develop and deliver projects on time with minimal supervision.
Ability to work independently or work in team setting to deliver projects
Ability to manage, track, and report production changes.
Ability to prioritize and manage multiple tasks simultaneously.
Demonstrated experience in influence and garnering alignment from external organizations
Ability to work across organizational boundaries and influence change
Highly developed oral and written communication skills.
Extremely high level of analytical ability with complex problems.
Very high level of interpersonal skills to work effectively with others, and elicit input in a team environment.
Ability to align change management strategies with project.
Proven experience, knowledge and demonstration of continuous process improvement.
Thorough knowledge and understanding of current disaster recovery planning techniques and technologies as well as the methods used in performing risk analyses and business impact analyses
Ability be communicate effectively with various response teams during exercises and real world continuity events
Must be accomplished in applying risk management principles to heighten the probability of successful continuity plan implementation
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2019 Diversity Inc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran